Application Support Analyst PL - TCS (Goldman Sachs)

• Work actively with team members to analyse and resolve application issues; • Identify defects, discrepancies, and trends by ways of code debugging or log analysis; • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas; • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly; • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost; • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them; • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability; • Actively participate in Change management process with view to manage risk in production environment; • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency; • Develop reports that provide trending statistics to track and manage application health and support service performance; • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire;